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- Developed the legal and business rationale to support individually negotiated customer
service arrangements ("SCA's") for MCI.
- Developed and supervised the filing of large numbers of telecom service
tariffs with the FCC.
- Developed and implemented federal "detariffing" strategies for transitioning from tariffs
to contracts, including the design of a public website to accommodate FCC requirements and Company business needs. Advised
a foreign carrier of the "nuts and bolts" of U.S. detariffing.
- Provided legal, regulatory and strategic advice
to Company executives, attorneys and others responsible for contract negotiations and settling customer disputes.
- Developed
and maintained the "Business Regulatory Issues Handbook" for internal Company use. The
"Handbook" is a compilation of
federal laws, rules and policies applicable to telecom companies and their services, as well as MCI transactional policies
and practices.
- Represented MCI in domestic and international FCC policy, rulemaking and enforcement proceedings
and in appellate proceedings resulting from FCC decisions.
- Authored "The Brave New World of Business Telecom
Transacting."
- Assisted clients in the development of their CPNI policies and practices, customer notifications,
compliance certificates and employee training.
- Represented independent telephone companies in FCC proceedings
relating to their regulatory status and requirements applicable to them.
- Assisted clients in connection with
their billing disputes with carriers.
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